Implementation Consultant – Communications and Security Software

Location: US Remote

AdaptiveMobile is the market leading provider of security software to the communications provider industry globally, including some of the largest carriers, service providers and communications platforms (CPaaS), protecting over 1 billion subscribers worldwide.

AdaptiveMobile provides filtering security platforms to secure a range of messaging and signaling communications. These solutions combine components deployed in live traffic networks and components deployed on cloud platforms.

The Professional Services team is responsible for the delivery and implementation of AdaptiveMobile’s customer solutions.

As a Senior Implementation Consultant, your role is to participate in and lead customer delivery projects.

Solution delivery involves all aspects of technical implementation including – design, installation & configuration, network integration, acceptance testing, go-live and training.

You will be expected to apply technical knowledge and general skills to solve complex design and implementation problems.

The ideal candidate can combine technical hands-on implementation work with the soft skills needed to engage with and delight our customers and other stakeholders.

AdaptiveMobile Security is an equal opportunities employer in accordance with the Immigration and Nationality Act (INA). Due to the successful candidate working with government partners and projects, applicants must hold current US Citizenship, Dual US Citizenship and/or valid SF86 Security Clearance.

Projects typically include:

- Infrastructure

The physical, virtual and cloud infrastructure required to run the filter

- Traffic

The acquisition of the traffic to be filtered including:

- Filtering

Definition and configuration of filtering logic and rules

- Reporting

Streaming data about traffic and filter results for analysis and reporting

Technologies used include:

- Application software on Linux

- Linux OS

- IP networking, TCP, SCTP

- Messaging: SMS, SMPP, RCS, MMS, SIP

- Signaling: SS7, Diameter, GTP-C, 5G

- Kafka and Kafka Streams, ElasticSearch, Kibana, SQL, REST API

- Consul, Nginx, haproxy

- AWS, Azure, IBM Cloud

Responsibilities/Tasks

• Ensure that the purpose and requirements of the solution are clearly defined and understood by all stakeholders and determine how these are going to be achieved
• Resolve complex functional and integration design issues by working with the customer and with other teams internally
• Perform the role of technical lead for complex projects including solutions using new products
• Define project strategy and planning
• Installation and configuration of software product application and OS
• Integration and testing of product applications
• Prepare and execute customer facing ATP and drive the resolution of issues arising
• Launch customer solution in production
• Train customers on the product and solution
• Problem Solving and troubleshooting
• This role involves international travel although currently travel is restricted

Key Competencies

• Application software on Linux as part of multi-component large scale integrated systems
• Previous experience with some of the technologies listed above
• Previous exposure to messaging and signaling communications may be an advantage
• Coordinate interactions internally and with customers required for complex solution design
• Highly communicative and use influence to find win/win situations
• Spot problems proactively and work to define solutions
• Able to resolve project issues that require negotiation and persuasion with the customer or internally
• Knowledge of scripting e.g. shell, python
• Ability to drive resolution of technical problems in cases where there is limited information available
• Interact with the customer as the primary technical contact and in some cases project manager for a project
• Demonstrate a clear knowledge of what is required for success and take ownership for the project
• Ideally the candidate should hold a computer science, engineering or other related degree
• Regular travel to customer sites throughout the US will be required
• What we can offer you:
• The opportunity to work with a Industry leading organization and the forefront of the telecommunications security industry where a great performance is quickly recognized.
• Competitive Salary
• 20 days PTO, rising to 25 days in line with length of service
• Paid healthcare plan
• Company bonus scheme
• Life assurance benefits
• Travel insurance for all company travel