The Senior Pre-Sales Engineer (SE) will support Enea's technical sales requirements, including product demonstrations, responding to customer RFXs, leading lab evaluation or proof of concept for Enea products, and supporting technical sales presentations. This person plays a critical role in the sales process by acting as the primary technical contact for prospective customers, providing a deeper level of technical expertise, and helping to develop a complete understanding of the Customer's operating environment/architecture and how the Enea products would fit into that environment. The person must have exceptional communication skills, including effectively communicating the business impact of Enea's technology. In addition to supporting the sales team during customer meetings, this person will work closely with other cross-functional organizations within Enea (for example, Product Management, Engineering) to help define customer requirements and architect a solution leveraging Enea product(s). The person should have a strong understanding of Cloud Native, Virtualization, Telco Cloud, 5G SA & 5G NSA, and prepared to with a broad portfolio of Enea product which includes Traffic Management, Packet Inspection, Messaging and Signalling Cybersecurity domains, associated server platforms, and wireless networks, as well as a proven track record supporting customers in a pre-sales environment.

Essential Job Functions

• Support Enea sales representatives in customer and partner presentations as needed by providing deeper product/technology information to technical teams and presenting solutions in the most compelling manner possible by illustrating the impact Enea's solution will have on the Customer's business (cost savings, ARPU increase, QoE improvement, regulatory compliance, added security, risk reduction, etc.)

• Lead product demonstrations and hands-on execution of proof of concepts and lab/production trials of Enea products at customer and partner sites or remotely on cloud infra.

• Engage with cross-functional Enea organizations, including Product Management, Engineering, and Global Customer Support, to develop a broad and deep understanding of all current and future Enea products/roadmap and how they are delivered as solutions to Enea customers

• Review all Product Requirements Documents (PRD) to enhance product knowledge and to provide input to the product management team based on customer knowledge

• Assist sales in developing, along with the Customer, technical requirements and product criteria that will deliver the best solution to the Customer and favorably differentiate Enea.

• Discover new customer requirements and their evolution through consultative engagement, and work effectively with other internal departments to communicate customer and partner requirements and needs to Enea Product Management and associated responses to Customers, including involving the appropriate Company resources as needed

• Work with necessary departments to address customer concerns promptly and ensure their confidence in Enea by projecting a sense of urgency and exceptional technical competence

• Maintain a thorough understanding of Enea's competition through regular study and evaluation. Share competitive intelligence with, and obtain this knowledge from, Product Management to help improve the quality and positioning of Enea solutions

• Continuously expand understanding of wireless networks (especially Core and RAN), video protocols and delivery, IP and CDN technologies, subscriber data management, signalling and messaging security and NFV/Cloud through personal study and periodic training

• Record customer meeting outcomes, providing other Enea personnel visibility to key customer interactions. Create Solution Descriptions as part of the sales and contracting process.

• Help marketing and sales develop additional sales tools as needed to allow Enea to demonstrate our solutions' value to prospective customers effectively

• Always engage prospects, partners, and other employees respectfully, demonstrating a passion for success and the highest standards for integrity following the ENEA values.

Desirable Skills (Work Experience and Technical Knowledge)

• 10+ years of industry experience in technology pre-sales, sales engineering, or professional services consulting
• Undergraduate or graduate degree in engineering/technology, preferably in Computer Science, Telecommunications, or Information Systems/Security
• Understanding wireless networks such as LTE, 5G SA, 5G NSA, UMTS, HSPA, etc.
• High-level familiarity with 3GPP Release 15/16 spec for 5G NFs (UPF, UDR, UDSF, UDM, AUSF, AMF, SMF, NRF)
• Knowledge of cybersecurity and firewall/filtering methodologies
• Knowledge of signalling protocols standards and flows, SS7, Diameter, GTP, SIP
• Knowledge of messaging protocols and implementations of SMS, RCS, MMS solutions
• Knowledge of Network & Service Orchestration, CI / CD
• Knowledge of video streaming technologies
• Knowledge and experience with Virtualization technologies (Openstack, VMWare, Kubernetes) estimation of cloud resources models in AWS, Azure.
• Knowledge of data network protocols such as HTTP1/2, HTTPS, QUIC, LDAP, Diameter, RADIUS, and DNS
• Good knowledge of the TCP/IP Protocol and architecture, including the ability to analyze packet captures to identify issues
• Experience installing and configuring Linux (RHEL preferred) Operating System and Linux-based applications on bare metal, virtual, and container infrastructure
• Good knowledge of load balancers, switches, and routers along with routing protocols, e.g., OSPF & BGP
• Good knowledge of shell, PERL, or Python programming languages
• General data networking skills and knowledge, including firewalls, load balancers and port forwarding.

(note, we do not expect candidates to have all of the above skills, do not hesitate to apply with your own skills fit for the role)

Soft Skills

• Ability to adjust communication to the target audience (Customer, Internal, Executives, etc.)
• Strong written and verbal communication/presentation skills
• Proficiency in Microsoft Office tools (for example, Word, Excel, and PowerPoint)
• Analytical and problem-solving capabilities
• Positive, service-oriented personality
• Self-starter (works well with limited guidance), with high energy and a strong sense of urgency
• Must be a team player with cross-cultural communication experience

Other Skills/Abilities

• Experience supporting sales organization selling network/OSS/BSS/VAS platforms to wireless operators
• Knowledge of competing network solutions would be a significant advantage
• Must be willing to travel as necessary to support the sales team

Location

• Flexible location in Canada. This is a remote working role with frequent travel required within Canada and USA

About Enea:

Enea is a world-leading specialist in software for telecom and cyber-security. The company’s cloud-native solutions connect, optimize, and secure services for mobile subscribers, enterprises, and the Internet of Things. More than 100 communication service providers and 4.5 billion people rely on Enea technologies every day.

Enea has strengthened its product portfolio and global market position by integrating several acquisitions, including Qosmos, Openwave Mobility, Aptilo Networks, and Adaptive Mobile Security