Service Consultant - Professional Services
SUMMARY:
Working for ENEA, become part of a growing team of technical Professional Services consultants providing ENEA’s Communication Service Providers (CSPs) Customers with the highly scalable and innovative software solutions and consultancy services they need to build boundary-free, multi-network communications services for their subscribers.
ENEA Traffic Management Professional Services is highly technical and expanding team with Consultants located in UK, US, Canada, India and Egypt.
DESCRIPTION:
Professional Services Consultants work within the EMEA (Europe, Middle East and Africa) Global Services team to delivery live customer implementations in the mobile data field. Professional Services Consultants are involved in task management, requirements gathering, documentation, hardware and software implementation, software development and testing. Help drive Customer and ENEA’s success through high quality deliverables, on-time and on-budget execution of projects.
RESPONSIBILITIES:
- Engage in Professional Services projects to enable Enea Traffic Management Software Solutions.
- Travel to Customer sites in Europe, Middle East and Africa (estimated 30-50%).
- Align with other department (Engineering, Customer Support, Sales) to ensure successful project / task completion.
- Troubleshooting project issues, and engage with appropriate parties when require.
- Continue to expand knowledge of the ENEA Traffic Management software product solutions and develop technical expertise of support systems technology (OS, Networking, Virtualization, OSS etc.).
- Accelerate learning in ENEA’s Traffic Management latest software solutions and develop subject matter expertise through short term secondment to other departments such as Engineering, Global Customer Support or the Deployment Technology Group.
- Share project and software solution knowledge within peer group and actively contribute to post project analysis.
- Ensure projects are completed on-time, to-budget with the highest technical expertise and professionalism while maximizing customer satisfaction
- Development of professional and personal skills akin to major job functions, products, related technologies and career advancement
- Maintain technical expertise and product knowledge
- On occasion you will be working with our SE’s (Pre-Sales) and Sales teams to demonstrate our products and solutions
- Report status in a timely fashion as requested by Project Manager or Line manager.
- Follow the ENEA Professional Services principles and practices, and comply with all policy and procedure
ESSENTIAL CRITERIA:
- Bachelor’s degree.
- 3+ Years experience within the Telecommunication / IT Industry
- Strong Experience in Linux Centos/Redhat systems administration including high availability.
- Strong understanding of TCP/IP fundamentals and networking & routing design principles. Experience in scoping and configuring network hardware.
- Experience with network troubleshooting tools and methods – especially tcpdump
- Good experience with scripting - Shell, Perl, Python, etc
- Good technical experience and knowledge of at least one of the following system hardware architectures and OS platforms: (HP, IBM, Cisco).
- Good understanding of basic business concepts and practices.
- Good interpersonal, written and verbal communication skills.
- Availability to travel and work at customer sites in the region (up to 70% travel).
- Proven experience of problem-solving skills under pressure and short deadline.
- Team player with excellent communication skills.
- Fast learner, self-starter/demonstrated ability to take initiative.
DESIRABLE CRITERIA:
- Good understanding of Mobile Internet Implementation
- Experience in storage solutions, hardware, network architectures.
- Database skills including, MySQL && Oracle RDBMS: both administrative and programming knowledge.
- Desirable: Load Balancer configuration knowledge (F5 / Citrix)
- Knowledge of Server Virtualisation and Containerization technologies (Openstack / VMWARE/Kubernetes/Openshitft)
- Knowledge of products within a mobile and/or broadband carrier’s network
Additional Information:
- Reports to Solution Architect/ Director
- Group: Global Services EMEA
- Travel: 30%-50%
- Department
- Services
- Locations
- Pune, India
- Remote status
- Hybrid Remote
Pune, India
We care about you
At Enea, we believe our employees are our most important asset and are dedicated to their well-being. We encourage, guide, and support employees, helping them to advance their careers while contributing to customer projects and to the success of our company.
We want our employees to be happy and healthy and encourage activities beyond work responsibilities. For example, we contribute to sporting activities, organize social events, celebrate successes and support all efforts for employee well-being. With us, you will find a stimulating work environment, where we reward extraordinary achievements and allow people to grow in their professional roles.
About Enea
Enea is a world-leading specialist in software for telecom and cybersecurity. The company’s cloud-native solutions connect, optimize, and secure services for mobile subscribers, enterprises, and the Internet of Things. More than 100 communication service providers and 4.5 billion people rely on Enea technologies every day.
Enea has strengthened its product portfolio and global market position by integrating a number of acquisitions, including Qosmos, Openwave Mobility, Aptilo Networks, and AdaptiveMobile Security.
Enea is headquartered in Stockholm, Sweden, and is listed on Nasdaq Stockholm
Service Consultant - Professional Services
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