Are you a detail-driven communicator who thrives in a high-volume setting? 

We're on the lookout for an Order Desk Agent to manage the heart of our order workflow-ensuring accuracy, coordination, and customer satisfaction.

You will be part of the Order & Delivery Team located in Bucharest  and managed by the Head of Sales Operations.

Key Responsibilities

· Accurately maintain and update customer records in our CRM and ERP systems

· Check requirements, qualify incoming sales orders in CRM, and process them promptly into the ERP.

· Create, update, and follow the order fulfillment within the ERP for sales orders and customer projects

· Coordinate seamlessly with Sales to confirm order details and resolve discrepancies

· Prepare, send, and follow up on customer invoices, ensuring timely delivery and resolution of inquiries

· Assist in revenue recognition processes to support accurate financial reporting

· Track the order status and contribute to process improvements for efficiency and accuracy

Requirements & Qualifications

· English Fluent mandatory

.High school diploma or equivalent; post-secondary education in business, finance, or a related field is a plus.

· Minimum of 1+ years’ experience in order processing, customer support, or a related role.

· Exceptional attention to detail, with an analytical mindset.

· Well-developed verbal and written communication skills—clear, polite, and professional.

· Strong organizational skills and ability to handle multiple tasks in a fast-paced environment

· Proficiency with Microsoft Office tools and experience using CRM/ERP systems preferred.

What can Enea offer you?

At Enea, we strive to create an environment where you can thrive both professionally and personally. We offer:

• Flexible hybrid work: A modern work model that supports a healthy work–life balance.
• Collaborative environment: A dynamic, globally connected team culture that fosters engagement in cybersecurity initiatives and cross-regional projects.
• Inclusive culture: A diverse and inclusive workplace that values your voice and promotes mutual respect and collaboration.
• Competitive compensation: A competitive salary package complemented by region-specific benefits.
• Ongoing learning and career development: Continuous learning opportunities and clearly defined career paths to support your professional growth across the organization.

We would love to learn more about you! 

Apply today – we review applications on an ongoing basis and may fill the position before the final deadline.

About Enea

We are a global specialist in advanced telecom and cybersecurity software, with a vision to making the world's communications safer and more efficient.
We serve 160+ communication service providers across more than 100 countries, supporting over 30% of the world’s mobile subscriptions, with billions relying on our software every day.
Enea is headquartered in Stockholm, Sweden and is listed on NASDAQ Stockholm.